Call Center

Discover S-Loka's call center localization translation services

Our popular services for this solution

CALL SCRIPT LOCALIZATION

We provide call script localization services, adjusting language, expressions and content to match local culture and customs, making calls more friendly and relatable to customers.

VOICE-OVER SERVICES

Voice-over services for recordings in Interactive Voice Response (IVR) systems and voice messages, helping customers easily receive information in their local language and accent, creating familiarity and professionalism.

MULTILINGUAL CONTENT DEVELOPMENT

Develop and manage multilingual content for Call Center communication channels, including email, chat, and social media, helping you maintain consistency in communication and meet customer needs across different markets.

We offer many other BPO services that can be deployed according to your needs

S‑Loka translation process

Project analysis

Requirement intake: target languages, content scope and special requests.

Source analysis: assess linguistic, cultural and legal aspects; clarify end users to ensure proper tone and style.

Planning

Team selection: assign linguists with relevant language and market experience.

Schedule: define timeline for translation, editing and QA stages.

Support materials: prepare glossaries and style guides for consistency.

Localization & translation

Translate content with cultural/contextual adaptation for the target market.

Handle cultural specifics, terminology and legal requirements accurately.

Editing & QA

Editors review grammar, spelling, style and flow for natural readability.

Quality review to ensure cultural fit and consistency with glossaries and style guides.

Final checks

Validate formatting and display across devices and channels.

Verify links and interactions where applicable.

Approval & delivery

Submit final draft: Provide the final translation to the client for review and approval. Implement necessary adjustments if requested by the client.

Deliver completed content: After receiving final approval, content is handed over for use.

Languages we are currently serving

Malaysian
Italian
Vietnamese
Bulgarian
Lao
Filipino
Bosnian
Malaysian
Italian
Vietnamese
Bulgarian
Lao
Filipino
Bosnian

Portuguese
Burmese
Arabic
Dutch
Swedish
French
Ukrainian
Portuguese
Burmese
Arabic
Dutch
Swedish
French
Ukrainian

Thai
Indonesian
Czech
Polish
Hebrew
Khmer
Slovak
Norwegian
Thai
Indonesian
Czech
Polish
Hebrew
Khmer
Slovak
Norwegian

Why choose S-Loka for your BPO service needs?

In a dynamic global business landscape, S-Loka understands the essential need for accuracy and cultural fit. We always ensure your brand message resonates seamlessly with local audiences worldwide.

1

Professional teamS-Loka is proud to have an experienced team of translators and digitization experts in various fields such as business, legal, medical, and human resources. This ensures your documents are not only accurately translated in content but also comply with professional standards and security, delivering optimal results.

2

Comprehensive digitization solution, saving time and costsComprehensive digitization solution that saves time and costs by converting paper or hard copy documents to digital format quickly and efficiently. You no longer need to worry about managing physical documents, thereby reducing management time and costs while enhancing data retrieval convenience.

3

NDA information securityS-Loka commits to information security through NDA agreements and fully complies with legal regulations in Vietnam. We always ensure that game information is kept absolutely confidential, and translation units must bear full legal responsibility if they violate contract principles.

Our clients

Client testimonials

The trust of our clients is an invaluable asset to S‑LOKA. Their recognition of our service quality is a constant motivation on our journey to deliver language solutions.

John Doven

CEO - Aetekren Hub

Aetekren Hub is very satisfied working with S‑LOKA, a reputable and professional translation company in Ho Chi Minh City.

Henry Nguyen

PM - CommerP

I will always place S‑LOKA as the top provider of translation solutions in Vietnam.

Xuan Hung

Consultant - SKH

The company's translations are highly professional and fast. Even complex technical documents remain accurate and clear.

Ngo Bao Nam

PM - LearnwM

We used to struggle to find creativity in translations until working with S‑LOKA—then it was no longer a problem.

Tom Nguyen

PM - C-Retails

What we received is not just a localization service; it is truly a language culture!

Phuong Thao

PM - Mani Jobs

We needed recruitment documents translated into multiple languages and S‑LOKA delivered excellently. The team was dedicated and meticulous, providing high‑quality translations on time.

Thao Vy

Tour Manager - AB Travel

The notarized translation service at S‑LOKA is always quick; I have never stopped being satisfied when working with the team.

Xavier Ngo

Marketing Manager - Ored

Translations are always creative while preserving the original tone. I am completely satisfied with S‑LOKA's language services.

Astro Tran

CEO - AB Books

Whenever there is a language project, I immediately think of the S‑LOKA team. Your translation services are very reliable.

Tung Nguyen

COO - Alpha Trans

We always feel assured when working with the S‑LOKA team.

Hoang Trung Dung

UX/UI Leader - Red Playing

Our online game product became more polished thanks to your language services.